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Issue with Category Hierarchy Mapping reverse mapping

Submitted by jamie on Sat, 2016-11-19 13:36 in


I have implemented Category Hierarchy Mapping on my PT site by using reverse mapping. There are now no unmapped categories.

Strangely however, all the new mapped categories work apart from two.

Ive checked the pt_categories_hierarchy table in the PT database - for the categories this doesnt work for the 'alternates' field is populated correctly.

Ive tried deleting and re-inputting the contents of the 'alternates' field manually, and Ive also tried unmapping and re-mapping in the PT setup a few times, but still this mapped category does not display the underlying products.

I also checked the products just to make sure that they are in the PT site and they definitely are.

Any ideas why this would be please?

Many thanks,

Submitted by support on Sun, 2016-11-20 16:34

Hello Jamie,

That's strange - please could you let me know the specific category names that are not triggering the mapping and I'll check it out further with you - i'll remove the details before posting your reply or if you'd prefer to follow up by email that's no problem...