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Cannot restore from backup xml file.

Submitted by Halion on Mon, 2013-03-18 12:12 in

Hi David,

I moved my site to another server, confidently pasted in the backup xml file which I had saved from the admin page database tools backup button, and nothing happened. No filters or automation jobs were restored. I do need restore to work. What am I missing? Help appreciated.

Cheers

Michael

Submitted by support on Mon, 2013-03-18 13:06

Hello Michael,

Apologies for the inconvenience restoring. Rest assured if the XML file is valid I can get you restored whatever happens!

Firstly, please could you attempt the restore with database debug mode enabled, by changing line 6 of config.advanced.php as follows:

  $config_databaseDebugMode = TRUE;

Run the Restore process again, and additional database error information should be displayed. If you could copy and paste an example of one of the MySQL error messages into a reply for me I'll check it out.

If there is no apparent change, if you could email me a link to the new installation, any username/password required for /admin/ and also attach your Backup_.xml file, I'll check it out for you...

Cheers,
David.
--
PriceTapestry.com

Submitted by Halion on Mon, 2013-03-18 15:02

Hi David,

Still can't get restore to work. No error messages displayed. I've emailed you with the details requested.

Cheers

Michael