You are here:  » Automation Tool not picking up feed

Support Forum



Automation Tool not picking up feed

Submitted by robseo on Mon, 2012-04-23 00:49 in

Hello, newb alert...

got this thing about 2 months ago and had success setting it up on a couple sites already...

For some reason, I am having trouble setting this up on my flower site, doing the same thing i have done with the other sites.

Can anyone explain why when I go to add automation tool jobs, they are not taking?

Site: Flowercompany.net
PTO install- http://www.example.net/shop

Feed URL's

http://www.example.net/shop/feeds/1_800_FLORALS-Product_Catalog_1.txt.gz
http://www.example.net/shop/feeds/FTD_com-FTD_Product_Catalog.txt.gz
http://www.example.net/shop/feeds/JustFlowers_com-Just_Flowers_Product_Catalog.txt.gz

Any help is greatly appreciated!

Thanks in advance!

Submitted by support on Mon, 2012-04-23 08:00

Hello Rob,

As the feeds are showing in your feeds folder with the .gz extension; I think all that's happened is that Unzip? has not been selected in the Automation Tool jobs; as it looks like no attempt has been made to unzip them.

The .gz extension indicates gzip compression - you might also want to check the Support Info page of your Price Tapestry installation and double check that gzip is showing as "Available" under "Automation Unzip Programs" - assuming that's OK then editing the jobs and selecting Unzip? to "Yes" should be all it is (don't forget to re-run the jobs after changing the configuration...)

Cheers,
David.
--
PriceTapestry.com