Hi David
Bare with me on this one.
A couple of weeks back we discovered that a whole block of 6 merchant records (health and beauty) had mysteriously disapeared from the site, on closer inspection via the admin and server phpmyadmin found that these records had somehow been deleted from the database feed table along with all associated custom content. The feed table was still intact as the remaining merchant records were still there. Products were also gone, feeds files were re-imported and we thought must be one of those things.
However today we had exactly the same thing happen this time under our "Printers" area. 5 merchant records were again deleted from the feed table.
The only thing running recently in that area was the cron job (using cron.php) on the 19th which downloads and imports over night. Could it have anything to do with that? Also I've noticed that during feed registration if a space is accidently added after merchant name it causes problems.
Any ideas or thoughts on what may be causing this?
Chris
Hello Chris,
Were the merchant records that disappeared in both cases the most recently added? I've not come across this before but it sounds like somehow the database has been restored from an earlier version - which would also explain the products being missing from the products table.
If it happens again perhaps if you could drop me an email with a link to the associated /admin/ area (and any username/password required) before re-registering / importing and I'll take a look right away so that I can understand the state of the database after it has occurred...
Thanks,
David.
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PriceTapestry.com