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Problems creating voucher codes and global filters

Submitted by brimpton on Mon, 2011-09-12 13:35 in

David,

Everything about PT is working just great and exactly as I would expect. I do seem to having problems with the filters and voucher codes however. Everytime I try to add either of these items nothing gets added to the appropriate table in the database.

On the global filters I can see (using firebug) that I get a 500 Internal Server Error on the page http://[domain]/admin/global_filters_configure.php?id=0, but can't see any response from the server.

On the voucher codes nothing happens at all, I'm just returned to the add voucher page.

I've tried to search through the forums for answers but not come across anything. I am aware that I'm new to PT and might be missing something painfully obvious, but this one has has me a little stuck at the moment. Any help, pointers etc would be greatly appeciated.

Neil

Submitted by support on Mon, 2011-09-12 14:07

Hello Neil,

That sounds like the database may not have installed correctly for some reason. Please could you temporarily enable database debug mode by changing line 6 of config.advanced.php as follows;

  $config_databaseDebugMode = TRUE;

...then attempt to add a new voucher code again and let me know what (if anything) is displayed and that should point to the issue...

Thanks,

David.
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PriceTapestry.com

Submitted by brimpton on Wed, 2011-09-21 20:02

David,

Thanks for the response. The Voucher thing turned out to be a 'RTFM' moment! The filters issue is still a problem though.

If I try to add a filter I can see 500 Internal Server Error (via Firebug) and nothing is added. I can see in the page source that the page stops processing at:

<form method='post'>

I've checked the supplied setup.sql script and the filters table has been created as expected.

Thanks

Neil

Submitted by support on Thu, 2011-09-22 09:20

Hi Neil,

Could you perhaps email me a link to the installation and any password required for /admin/, and also which feed and/or global filters you were attempting to add and I'll check it out...

Cheers,
David.
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PriceTapestry.com