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No Search Results when using exact, long product title

Submitted by npaitken on Mon, 2009-07-06 17:09 in

Hi David,

Not sure why this should be but when I do a search using an exact, long product title I sometimes get, suprisingly, "no search results found.

Then when I shorten slightly by dropping say 1 word off the end of the search it then produces some results. It seems to be a sporadic.

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This is important for me as I'm using a modified version of searchExternal.php (searchExternal_single.php) which returns just 1 result. I use the long product title to ensure that the exact product is returned.

Any idea of why I get "no results found" when using the full title?

Thanks,
Neil

Submitted by support on Tue, 2009-07-07 08:18

Hi Neil,

Not quite sure what's going on there - I set-up the same product name on my test server and it was found successfully. Could you email me your search.php and searchExternal.php and I'll take a look for you. I need to confirm which search mode is being used (I'll probably need to add some debug and then figure out why the index isn't working as normal..

Cheers,
David.