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Import stops directly

Submitted by redspark on Wed, 2009-05-06 15:03 in

Hi David,

I have a weird problem. After runnning ok for some days with more then 10 feeds, i suddenly cant import anymore. When i try to add a new feed it return empty after a second. It has probalby been caused by me, but i dont know where to look. Have you every experienced such a problem?

regards,

Submitted by support on Wed, 2009-05-06 15:11

Hi there!

What may have happened if you are automating your feed update is that a transient error in the transfer process has result in empty feeds. Firstly, I would check that the feeds are of the expected size, and if possible have a look into the files and check that they contain valid product data.

If they look fine, could you perhaps email me a link to your site and any username / password required for /admin/ and I'll take a look for you...

Cheers,
David.