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internal error 500?

Submitted by Paul1107 on Mon, 2009-05-04 19:48 in

Hi David,

I have one particular feed that I get the above error message, it is a particularly large feed at 94Mbs, and is a dept store, but I need to upload before I can filter?

Can you please advise how I might get around this?

Thanks
Paul

Submitted by support on Tue, 2009-05-05 09:13

Hello Paul,

Does the error occur after fixed period, e.g. 30 seconds - as this would indicate a web server imposed timeout. There's lot of information about this, including what to ask your host if it is web server imposed (as opposed to PHP imposed) in the following thread...

http://www.pricetapestry.com/node/582

In particular, check-out the instructions for importing via command line if you're not already doing so, as this is by far the best method for importing very large feeds...

Cheers,
David.