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Error log issues

Submitted by Diana on Mon, 2007-10-08 09:24 in

I am problems with pages timing out or loading very slowly. Seems intermittent.

I have installed PT in several subdirectories and created different left side navigation menus for each. Within the html directory, I have created a leftnav.php for a left side menu. The menus contain custom categories using links based on $q.
Example:

<tr><td align="left" width="160" class="sidemenu">
<a href="http://appliance-sales.com/kitchen/search.php?q=coffee+makers">Coffee Makers</a><br>

Is this a wrong way to do this and could this be causing the error shown below?

Error log:
Sun Oct 07 19:20:22 2007] [error] [client xx] FastCGI: incomplete headers (0 bytes) received from server "/home/httpd/vhosts/default/fcgi-bin/phpfcgi"
[Sun Oct 07 19:20:57 2007] [error] [client xx] FastCGI: comm with (dynamic) server "/home/httpd/vhosts/default/fcgi-bin/phpfcgi" aborted: (first read) idle timeout (600 sec)

Thanks, Diana

Submitted by support on Mon, 2007-10-08 10:33

Hello Diana,

There seems to be a core PHP problem on your server. I can tell that it is nothing to do with your scripts, modifications or database, because when I browse to:

http://appliance-sales.com/kitchen/includes/tapestry.php

...which does does nothing (it is just a file full of functions), your server is still very slow to respond, if at all. Compare that to the same file running on the Price Tapestry demo server:

http://www.webpricecheck.co.uk/includes/tapestry.php

...which loads immediately and displays nothing.

What I would do now, is create an almost empty PHP file, and upload it to the root directory of your website, for example:

test.php

<?php
  
print "Testing";
?>

Then browse to that page, and assuming that you get the same slow reponse, send the URL of that page and a copy of the error log messages to your host and see if they are aware of any PHP installation problem. I notice that your server is using the CGI version of PHP, which doesn't have the same performance as the Apache module which most hosting companies use...

Cheers,
David.

Submitted by Diana on Wed, 2007-10-10 04:08

Thank you for checking it out. test.php loaded quickly.I have not heard back yet from the web host, but I am looking for any other possible goofs I may have made.

I found that I had recently removed an old blog, but the database and a link in the footer remained, so maybe the dog was chasing it's tail trying to find the blog? Since I removed them, the site is loading properly. Don't know if it is related or not.

As far as creating navigation links in a left side menu, if I do not have an exact category, is it ok to use the address from using a search term,(.../search.php?q=) or is there a better way. I wasn't sure if that causes problems.

Diana

Submitted by support on Wed, 2007-10-10 06:45

Hi,

Having links in the left hand column to specific searches is fine - lots of users do that!

Cheers,
David.