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no clickthrough to merchant

Submitted by rolli1 on Mon, 2013-08-12 08:55 in

Hi David,

please visit my Website {link saved} and try to click on a product. The click results in a blank page but not on the products page with then the clickthrouh to the merchant. This suddenly happened without any Change from me.

Regards

Roland

Submitted by support on Mon, 2013-08-12 09:04

Hi Roland,

I just tried your site and the product (and then visit store) links all seem to be working fine... Can you let me know an example of exactly what is in the address bar of your browser when all you are seeing is a blank page?

Thanks,
David.
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PriceTapestry.com

Submitted by rolli1 on Tue, 2013-08-13 08:45

Hi David,

I am so sorry. I tried the search and clickthrough with IE and got that result. Now I tried with FF and everything is really working fine. It must have been an issue with the IE.
Thanks for that.

Best wishes and Regards

Roland

Submitted by rolli1 on Tue, 2013-08-13 12:11

Hi David,

now I am totally confused........
That issue I described appears now in both IE and FF.

I go to the Homepage of {link saved}
Then the page loads with featured products. If I click then on one of the featured products this product does not show, instead the place where the product should be shown the page is empty.
This morning everything was working but now there is this issue. As a hint: I have more than 200 visitors to that site each day, whereas the merchant Counts only 2-3.

Regards

Roland

Submitted by support on Tue, 2013-08-13 12:19

Hello Roland,

How strange - it is working fine for me at the moment.

The next time it happens, please could you email me a screenshot and confirm (if it's not clear in the address bar of the browser screenshot) the URL of the page - I want to be sure I can see what you're referring to, and also attach to the email your latest:

products.php
html/header.php
html/product.php
html/footer.php

Thanks,
David.
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PriceTapestry.com