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mapped products disappeared

Submitted by Daniel_ on Thu, 2013-03-28 18:10 in

I've some mapped products that somehow disappeared, may after adding a new feed and reimporting.
Do you have an idea?

Submitted by support on Thu, 2013-03-28 18:18

Hi Daniel,

Product Mapping is only a translation applied at import time, so if a product currently set-up in Product Mapping disappears from the database, that would indicate that having updated feeds the product is no longer present in any feed; either with the "master" product name, or with any of the alternatives specified on the configuration page for that mapping.

However that doesn't mean that a merchant hasn't decided to change the name (unfortunately, this happens!) so it no longer triggers the mapping, and therefore the mapping would need to be updated accordingly...

Cheers,
David.
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PriceTapestry.com

Submitted by support on Thu, 2013-04-11 13:39

Hi Daniel,

Just wanted to follow up online as I think you may not be receiving my emails for some reason - I replied on 8th April and forwarded again this morning to your last email; let me know if you're not receiving or still not sure...

Cheers,
David.
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PriceTapestry.com